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Terms & Conditions

Terms & Conditions

Wholesale Discount Prices
Product Sample
Placing Orders
Service
Lead Time
Out of Stock
Shipping
Shipping Errors/Damaged Goods
Returns
Payment
International Orders
Exclusivity
Private Labeling
Feedback

Wholesale Discount Prices
Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. Please provide a copy of your resale license, or State tax ID to verify eligibility.
Current prices and suggested retail prices are posted on our web site www.qbixbrand.com. See Buy for log-in information.

Product Samples
We do not ordinarily supply product samples free of charge. However, many of our products are available for purchase in sample size in single quantities. Sample orders are exempt from our minimum order requirement.

Placing Orders
You may place your order several different ways:
• Submit your order via our wholesale site at www.qbixbrand.com/shop
You must be a registered user to view this site. If you have not yet registered please go to the web site, click on “Buy” then sign up via the form. Follow the prompts and submit your information.
• Call our customer service representative toll free +31 70 800 8094.
Please have an order form or the web site available when calling so that you can reference item numbers.
• Email your order to order@qbixbrand.com. We can provide an order form to you via email.

Service
Please call us at +31 70 800 8094 and check to see if there is a service representative available in your area. If not we will provide you with the necessary information you will need and will provide professional guidance on the best product mix for various display sizes and configurations.

Lead Time
Typically we ship orders within 4 business days and sometimes the same day. During a busy holiday season it may take up to 8 business days but this is unusual. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.

Out of Stock
We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock.

Shipping
All orders are shipped via PostNL so please provide a physical ship-to address.
Shipping costs are determined at the time of shipping and these costs are passed on to the customer. You will receive a packing list with your order. If you have a credit account with us please wait to pay from invoice. An invoice with shipping charges will arrive via postal mail a short time after the order.

Shipping Errors/Damaged Goods
You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge. QBIX Brand accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.

Returns
Our goods are guaranteed to satisfy the customer’s sales expectations. In the event that the customer wishes to discontinue any or all QBIX products, any products returned to QBIX Brand in sellable condition will be credited to the customer’s account.

Payment
We accept payment via Paypal, Credit Card and Ideal via the checkout page.
There is also the option to pay by invoice. You will receive a invoice shortly after your order is placed. You have to pay the invoice within 14 days by bank transfer.

International Orders
We do ship international via PostNL International. Shipping costs vary per country. We ship from the Netherlands, so please keep some shipping time in mind.

Exclusivity
We do not offer exclusivity of the QBIX brand products in any one geographical area. However, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distant from each other, or offer them a different product mix. We do not exercise control over retail prices except to the extent that we only offer deeper discounts to high volume customers that follow our suggested retail prices.

Private Labeling
We do offer private label products. Please contact us to discuss possibilities.

Feedback
We thrive on customer feedback. Customer observations, ideas and suggestions are where many of our products originated. We encourage you to point out areas that we can improve and love to receive complements!

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